Checklists per job, with photo proof
Every job in Cleaniro can have its own checklist: which rooms, which tasks, what needs extra attention. The cleaner sees that checklist in the app and ticks off tasks while working.
For tasks you want to be sure about, you can make a photo mandatory. That gives you proof the work was done, and a new cleaner knows straight away what is expected at that location.
- A checklist for every job
- Mandatory photos where needed
- Problems reported on site with a photo
A client report after every job
After a completed job, your client can receive a report with the tasks carried out and the photos. It shows what was done, even if the client is never there while the cleaning happens.
The client can also rate the report. A score of 3 or lower automatically becomes a complaint in Cleaniro. An unhappy client does not get lost in someone's inbox.
Following up complaints and problems with a deadline
A complaint nobody follows up is worse than the complaint itself. In Cleaniro every complaint gets a deadline, so you can see what is still open and what is about to be overdue. Problems your cleaners report on site, such as a broken tap or missing supplies, end up in the same place.
The office works from one list instead of scattered emails, phone calls and messages.
Inspections with scores and actions (Pro)
On the Pro plan you carry out inspections on site. You give scores, and where something needs to improve you create a follow-up action straight away. At the next inspection you can see whether the problem was really fixed.
For a team lead looking after several locations, that gives a consistent routine instead of a walk-round based on gut feeling.
Measuring client satisfaction with NPS (Pro)
With Pro you send your clients a satisfaction survey with an NPS score. It can go out automatically, every quarter or every month. So you also hear from clients who would never get in touch on their own.
When a client gives a low score, it automatically becomes a complaint with a 3-day deadline, and managers get a notification. Nothing is sent to the client automatically at that point: you decide how to respond.
- Surveys sent automatically every quarter or month
- A low score becomes a complaint with a 3-day deadline
- Notification for managers
Which plan do you need?
Checklists with photos, client reports and following up complaints and problems are already included in the Start plan, from 149 euros per month excluding VAT. Inspections, satisfaction surveys, regions and teams and advanced reports are part of Pro, from 349 euros per month. You can cancel monthly.
Your data is stored in the EU (Frankfurt), separated per company, and a GDPR data processing agreement is available.
Questions we often get.
How do you check cleaning quality when you are not on site?
With a checklist per job that the cleaner ticks off, with a mandatory photo where you want one. After the job your client can receive a report with the tasks and photos, and rate it.
What happens when a client is unhappy?
A score of 3 or lower on a client report automatically becomes a complaint. On Pro, a low score in a satisfaction survey also becomes a complaint with a 3-day deadline, and managers get a notification.
Does my client get an automatic reply to a low score?
No. Nothing is sent to the client automatically. You and your team decide how to follow up the complaint.
Are inspections included in every plan?
No. Inspections with scores and follow-up actions, and satisfaction surveys with NPS, are part of Pro. Checklists, client reports and complaint follow-up are already in Start.
Can I test this with my own clients first?
Yes, you can try Cleaniro free for 14 days without a credit card, and cancel monthly if you continue afterwards.
Make your quality visible
Try Cleaniro free for 14 days, no credit card needed, and set up your first checklists and client reports.